Shipping policy

Shipping Policy

Thank you for shopping with Norvi! Fast, reliable shipping is a priority for us.

Order Processing
Orders are processed within 1–2 business days. You'll receive a tracking number by email as soon as your order ships.

Shipping Rates
Free standard shipping on every order — no minimums, no surprise fees at checkout.

 Estimated Delivery Times (after processing)

 • United States — 2–5 business days
 • Canada & United Kingdom — 5–10 business days
 • Other locations — 7–12 business days

Delivery times are estimates and may vary with carrier or customs conditions.

Order Tracking
A tracking number is emailed once your order ships. If you don't receive tracking within 3 business days, contact support@shopnorvi.com.

Incorrect Addresses
Please double-check your address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer — but email support@shopnorvi.com immediately and we'll try to fix it before it ships.

Customs & Duties
International orders may be subject to customs fees or import duties set by your local customs office; these are the customer's responsibility.

Lost or Damaged Items
If your order arrives damaged or doesn't arrive, contact support@shopnorvi.com within 7 days — we'll send a replacement or refund.

Questions? Email support@shopnorvi.com — we reply within 24 hours.